Frequently Asked Questions


Q: How do I change the wording on the invitations?
A: We put in any text that you want, the text in the images are just examples. Once you send us your final wording we put it into the invitations and make sure that everything fits well and looks great.

Q: Can I change the colors or fonts?
A: Yes, we can change any color or font for an additional fee of $25 per change. We charge separately for each customization—for example one fee for a color change and another for a font change—because each one requires a different kind of work. We do not have a color chart as we work with you to get exactly the color you want. Please send us any palettes or images that have been inspiring you. For fonts, you can choose any font used on any of our other invitations.

Q: When is payment required?
A: Payment is due at the time when you have chosen the style you want and any possible customizations. We send you an invoice and once we have received payment and your wording we begin!

Q: How do I start my order?
A: We will send you an invoice with a direct link to paypal, which accepts all major credit cards (as well as paypal accounts of course).

Q: How much time does it take from beginning to end?
A: It generally takes about 5 days from the time we receive payment and wording to the time we send you your first pdf proof. If there are any revisions, we are able to get it back to you within 24 to 48 hours. After that it just takes a day to create the final print-ready pdf. We allow up to two free revisions before going to final format.

Q: Can I use one of the designs for a bridal shower invitation or for something else?
A: Absolutely—you can use any of the designs for any invitation you want. Just order and let us know the wording you would like to use.

Q: Can I do other sizes besides 5" x 7"?
A: Yes, we can format to fit anything you like for an additional $25 customization fee. We can make them fit gocco, letterpress, just about anything you can think of. Please see our Pricing and Card Sizes section for our standard formats.

Q: Can you show me how a card would look with my wording, or in a different color, before I order?
A: We only change the text and colors after the order is placed, because that's where the work comes in. When we set your text we make sure that all the spacing looks good and there are no awkward line breaks, and for color we experiment to make sure we can get exactly the color you want.

Q: Do you send out samples?
A: We don't send out any printed samples because each person prints their stationery in their own way. Some do it on colored paper, some on shimmery paper, some at online services, some use letterpress, etc. Each invitation comes out slightly different from any other.

Q: Can I purchase an image alone?
A: Unfortunately we cannot sell an image separately from the invitation because there is always the possibility that someone could use it for their own design, and then resell it. We know almost nobody would do that, but we still have to be careful.

Q: How do I print out the invitations myself?
A: First you should test your inkjet printer on a heavy weight (i.e. thick) paper to see if you like your printer's quality. We find inkjets to be the best of the home printers—laser printers often can't handle thick paper, and sometimes the colors smear due to their coloring process. Download one of our sample PDF's from the "How It Works" section and test it out.

Q: What is a PDF?
A: PDF stands for Portable Document Format—it is a type of file created by Adobe Systems that any computer can open and print, whether PC or Mac. If you don't have a way to open a PDF, Adobe Reader is a free program which you can download here. Remember to choose the right one for your computer's operating system!

Q: What kind of paper should I get?
A: Invitations look best on heavier paper, so you should get the heaviest paper your printer can handle. We recommend the paper called "cover" or "80 lb.", but you should test out a variety of paper weights to see what works for you. Always order samples to see if you (and your printer) like it. Don't forget that you can also print your invitations on different colors of paper, or recycled papers with natural flecks! See our Printing and Paper section for online sellers of great paper.

Q: What if I don't have a good home printer?
A: Try your local print shop, or one of the online printing services we list on our Printing and Paper section. We also can format for any gocco machine or letterpress printer. If you're interested in purchasing a new home printer, see the list reviewed on consumersearch.com here. We find the Canon Pixma iP4500 to be the easiest and the best for non-professionals, and the Epson line the best for anyone interested in home-publishing.

Q: How do I cut out the invitations once I've printed them out?
A: See our Printing and Paper section for how to print and cut out the invitations yourself. If you are a do-it-yourself kind of person, use an exacto knife with a ruler. A cutting mat is helpful too, or of course a paper cutter if you have one. If you don't trust your cutting abilities try your local print shop or copy shop—many of these will cut your paper for a very small fee. Always test them out to see if their cuts are accurate!

Q: My printouts don't look like what I see on-screen, what can I do?
A: All computer screens and printers are different so colors you see on-screen may not exactly match what you print out. When you receive your first proof test it out on your printer—if the colors don't look right let us know, and we will tweak the colors for your final PDF.

Q: What kind of custom work do you do?
A: We take on all kinds of projects! Rates vary greatly depending on the kind of project, so contact us with the details of what you're thinking about. An original custom design has a base rate of $400, see our Custom section for more information.